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— | blog:2022:07:25:2022-07-25_-_unwanted_telemarketing [2022/07/25 18:38] (current) – created basz | ||
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+ | ====== 2022-07-25 - unwanted telemarketing ====== | ||
+ | this one gonna be short and on an unusual topic. but let's start from the beginning... | ||
+ | |||
+ | ===== dark past ====== | ||
+ | |||
+ | every1, at certain point, have received some form of a telemarketing that was not ordered, welcomed or (in anyway) wanted. i used to receive quite a lot of these, back in a day. it usually went like: | ||
+ | * me: hello? | ||
+ | * tm: hi. we have wonderful product, blablabla... | ||
+ | * me: where do you have this phone number from? | ||
+ | * tm: computer generates numbers for us to call. | ||
+ | |||
+ | ===== GDPR times ====== | ||
+ | |||
+ | ...and this was a bit of a problem, as the rules were vague. until one day, when [[wp> | ||
+ | - for any call from any company -- they need to get my explicit consent on receiving that, *before* calling. | ||
+ | - consent cannot be obligatory. | ||
+ | - even if i agreed at some point, i can always change my mind (and the process of recalling the consent shall be simple!). | ||
+ | |||
+ | so now the discussion goes like... no wait -- there' | ||
+ | * me: hello? | ||
+ | * tm: hi. we have wonderful product, blablabla... | ||
+ | * me: where do you have this phone number from? | ||
+ | * tm: computer generates numbers for us to call. | ||
+ | * me: what is the regulation, based which you are calling me? i have not consent for such calls. | ||
+ | ...and tm hanged up here! it was annoying for at least 2 reasons: | ||
+ | - it was clearly unlawful call | ||
+ | - telemarketer did not even bothered to reply | ||
+ | |||
+ | |||
+ | ===== enforcing compliance ====== | ||
+ | |||
+ | what can you do about that? there are 2 main departments you can report it to: | ||
+ | - UKE (based on telecommunications regulations) | ||
+ | - UODO (based on GDPR/RODO) | ||
+ | |||
+ | for UKE (PL: //Urzad Komunikacji Elektronicznej// | ||
+ | |||
+ | for UODO (PL: //Urzad Ochrony Danych Osobowych// | ||
+ | |||
+ | |||
+ | ===== final note ===== | ||
+ | |||
+ | just for the record -- GDPR goes *far* beyond unwanted phone calls. these annoying phone calls, so common in the past, are just a good example, how citizen can benefit from GDPR protection. i recall when GDPR was about to come live, ppl were complaining a lot about "extra paper work" and generally "who cares" | ||
+ | |||
+ | in [[wp> |