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blog:2022:07:25:2022-07-25_-_unwanted_telemarketing [2022/07/25 18:38] (current)
basz created
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 +====== 2022-07-25 - unwanted telemarketing ======
  
 +this one gonna be short and on an unusual topic. but let's start from the beginning...
 +
 +===== dark past ======
 +
 +every1, at certain point, have received some form of a telemarketing that was not ordered, welcomed or (in anyway) wanted. i used to receive quite a lot of these, back in a day. it usually went like:
 +  * me: hello?
 +  * tm: hi. we have wonderful product, blablabla...
 +  * me: where do you have this phone number from?
 +  * tm: computer generates numbers for us to call.
 +
 +===== GDPR times ======
 +
 +...and this was a bit of a problem, as the rules were vague. until one day, when [[wp>​EU]] came with [[wp>​GDPR]] (also known as "​RODO"​ in PL) and rules became clear:
 +  - for any call from any company -- they need to get my explicit consent on receiving that, *before* calling.
 +  - consent cannot be obligatory.
 +  - even if i agreed at some point, i can always change my mind (and the process of recalling the consent shall be simple!).
 +
 +so now the discussion goes like... no wait -- there'​s no discussion! :D because breaking GDPR can (and often does) lead to financial punishments,​ companies are very careful not to get in the way of these rules. i honestly do not remember when was the last time i've received unwanted telemarketing call, which is great! however life happens -- this year i did received 1 such a call. it went like this:
 +  * me: hello?
 +  * tm: hi. we have wonderful product, blablabla...
 +  * me: where do you have this phone number from?
 +  * tm: computer generates numbers for us to call.
 +  * me: what is the regulation, based which you are calling me? i have not consent for such calls.
 +...and tm hanged up here! it was annoying for at least 2 reasons:
 +  - it was clearly unlawful call
 +  - telemarketer did not even bothered to reply
 +
 +
 +===== enforcing compliance ======
 +
 +what can you do about that? there are 2 main departments you can report it to:
 +  - UKE (based on telecommunications regulations)
 +  - UODO (based on GDPR/RODO)
 +
 +for UKE (PL: //Urzad Komunikacji Elektronicznej//​),​ you can report [[https://​uke.gov.pl/​formularz-kontaktowy/​|via contact form]]. the only effect is that they inspect most notorious offenders. but, it's still worth noting, as it bumps up ''​offends''​ counter by +1. :)
 +
 +for UODO (PL: //Urzad Ochrony Danych Osobowych//​) you can [[https://​uodo.gov.pl/​pl/​p/​skargi|follow this instruction]],​ by selecting [[https://​uodo.gov.pl/​pl/​83/​153|filing complain in electronic form]], which redirects you to [[https://​epuap.gov.pl/​wps/​myportal/​strefa-klienta/​katalog-spraw/​sprawy-ogolne/​ogolne-sprawy-urzedowe-2/​pismo-ogolne-do-podmiotu-publicznego-nowe|ePUAP page for filing complains to UODO]]. it's a really simple form to fill up (basically describe the incident in words) and things roll on their own from that point.
 +
 +
 +===== final note =====
 +
 +just for the record -- GDPR goes *far* beyond unwanted phone calls. these annoying phone calls, so common in the past, are just a good example, how citizen can benefit from GDPR protection. i recall when GDPR was about to come live, ppl were complaining a lot about "extra paper work" and generally "who cares"​.
 +
 +in [[wp>​USA]] however there were no such regulations,​ and not only telemarketers but also [[https://​www.youtube.com/​watch?​v=FO0iG_P0P6M|robocalls were actually a big thing]] there (not sure about status quo now). in this sense EU made a preemptive attack on such practices, before they became a daily nightmare to regular ppl affected by it. EU -- thank you for making that happen! :*
blog/2022/07/25/2022-07-25_-_unwanted_telemarketing.txt ยท Last modified: 2022/07/25 18:38 by basz
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